1. After sales service, the business department supervisor designated specialized business personnel to track the sales personnel.

2. Tracking the salesman after customer vehicle repairing approach procedure done, or customers to the company interviews after the consulting business, two days to establish the corresponding customer archive file content as shown in the present provisions in article 2 of the first paragraph.

3. Keep track of the potential demand of the customer while setting up the customer profile, and design and formulate the communication time for the targeted communication of the next service.

4. Track the salesman in the customer pick up their bikes or business interview within three days to one week after consulting, should take the initiative to call customers, after-sale tracking service for the first time, and the customer telephone conversation interested communicated with the salesman to ask to my company customer vehicle use situation of maintenance, and solicit opinions from the customer service of our company, to show the company to the customer sincere concern, and the pursuit of perfection in the service attitude to customers talking points will be recorded, and especially for the customer's requirements, or hope or complaint, be sure to record is clear, and dealt with in a timely manner to face to face or reply should try to answer at that time; If you can't answer in person or at the time, you should study it as soon as possible and find a way to do it. Still cannot be solved, should report the business director within two days, consult the solution and inform the customer on the day of the solution, must give the customer a satisfactory reply.

5. After sales for the first time within 7 days a week after the tracking service, business tracking agent to deal with customer for telephone contact phone number of the second tracking service content is still in the customer is interested in the topic, the content to avoid repetition, targeted, still should reflect the company to the customer sincere care

6. The company has decided to conduct customer fellowship activities is favorable after service free service activities, business tracking member should inform by phone first two weeks in advance to inform the customer, and then within two days the letter needs to be sent to the customer as appropriate

7. Every time tracking service phone, including customer into the company of the calls or complaints handling the salesman to do well the phone records, to register into the table (attached), and the phone records stored in files, to save telephone registration file

8. Every follow-up service letter, including notification of the invitation letter, should be registered (attached) and archived

when the designated tracking salesman is not on duty, the business director shall temporarily designate other personnel of the department to temporarily represent the work

to supervise and inspect after-sales service; Also, a summary of the after-sales service work is conducted every month. Summary of summary will be carried out in the form of work in this part, by the business executive summary or summary written report; And archive it

this system USES the following four forms: the customer profile basic data table tracking service phone records tracking service call registry tracking service letter registration form